FAQ’s

By law, every travel company which operates in the UK, selling package holidays and flights, must have an ATOL certificate. It was designed to reassure customers that their money is safe and if the travel agent goes out of business, the customer would not be stranded abroad or be out of pocket. As members of Global Travel Group we are ATOL protected.
As an independent travel agent, we are not obliged to sell you one type of product. In other words, we can sell you a completely tailor-made holiday, according to your needs and desires. We can use the large tour operators or find you something that is specific to your holiday requirements. As we can offer products from many different companies, you have a huge choice in your holiday but with our personal service, we narrow it down for you, so you do not have to spend days researching your holiday – that’s our job and we love it!
This means your payment is protected by The Global Travel Group Ltd’s Client Account and is not available for use by the Agent. All your payments are made to The Global Travel Group Ltd Client Account and are held there until payment is due to the Operator. In the unlikely event of the failure of the package Organiser, your money is safe and secure in the Client Account. The Global Travel Group Ltd will assist you in finding suitable alternative travel arrangements or, if appropriate, to obtain a refund. To ensure your money is protected make your payments to The Global Travel Group Ltd Client Account.
Our job is to ensure you have the best time away on holiday. In the unfortunate event something happens whilst you are away Ayr Travel are on hand to resolve the issue for you – contact us via email or phone and we’ll sort the problem whilst you continue to enjoy your trip.
Whether you know exactly what you want or need a little inspiration, contact us via phone, email or our website. We’ll discuss details with you then all you need to do is sit back, relax and let us do the hard work.

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